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For Ernest Grant, designing something that looked right for Caffé Nero was always going to be tricky because they had to envisage our brand and culture without the benefit of living and breathing it every day. It has been nine months since we first began working on our My Nero Benefits Portal and we are happy that the finished product has achieved the initial aims. It looks and feels in keeping with the Caffé Nero brand and resembles other internally designed Store material. We also feel the journey our Barista’s go on when they log in to the portal is simple and easy. In the future we are confident that we can work together with Ernest Grant to strengthen the portal further making it even better for our people.